BBaquatic.com stands by all our products and services, and that all sales are final. But should your item come damaged or faulty, please take a video clip of the product and sent it to us for verification. Beebiesmart.com will only entertain Return & Refund cases in which the product is damaged or faulty upon arrival for a new replacement of the exact item. Please note that this pertains ONLY to non-living purchases.
Send email with:
1. Order Number
2. Video clip of damaged package
3. Await response from us
4. Once verified, pack damaged products with receipt and send it to the address listed below
5. Upon receiving your package, Beebiesmart will ship out a new replacement of that item.
Beebiesmart Marketing N0.7, Jalan Aman Perdana 10C/KU5, Taman Aman Perdana, 41050 Klang Selangor, Malaysia
E firstname.lastname@example.org T +6 016 917 1197
*Damaged or faulty product and its packaging should be sent back to Beebiesmart.
*Beebiesmart will only entertain Return & Exchange cases in which the product is damaged or faulty upon arrival.
*Beebiesmart will only accept Returns of the damaged/faulty product in Exchange for a new replacement of the exact item.
*Beebiesmart will only entertain Return & Exchange cases within a week of receiving the products.
*Please note that our Returns & Refund policy pertains ONLY to non-living purchases.
Please note that all live animal and live plant orders do not come with (Death of Arrival) DOA insurance as we cannot guarantee treatment by the post facilities or postman.
I still have questions, what do I do?
If your question is not listed here, please feel free to contact us: